Frequently Asked Questions
Everything you need to know before booking your ticket, package, or service with us.
INTERNATIONAL TICKETS
Can I request a ticket with layovers or routes that are not listed online?
Yes, you can request any route or itinerary you need; it’s our specialty. We’ll provide you with details, real-time availability, and specify the immigration requirements for each case based on your nationality, so you have full knowledge of what you’re buying and can have a happy, trouble-free trip. Some of our best-selling destinations include Guyana, Nicaragua, Panama, the USA, and Brazil, among others. We offer the flights we have available and can also create an itinerary with layovers tailored to your needs.
How do I request an international ticket?
Just fill out a simple form with your details and destination, and we’ll reply via WhatsApp or email with the available options.
Is it mandatory to pay at the time of application?
No. You can pay immediately if you’re ready, or wait for us to confirm availability. In either case, we’ll send you a secure payment link.
What happens if there are no tickets available for my route or date?
We’ll notify you immediately and offer alternative dates or routes. If you’ve already paid and the new option doesn’t suit you, we’ll refund your money.
DOMESTIC TICKETS (USA, MEXICO AND BRAZIL)
In which countries do they operate domestic flights?
We offer domestic tickets within the United States, Mexico, and Brazil, on popular routes such as Miami–New York, Mexico City–Cancun, or São Paulo–Rio.
Is it cheaper than buying them directly online?
Often, yes. Plus, we help you compare options and guide you through the process, with no hidden fees.
Can I request an urgent domestic flight for the same day?
If it’s available, yes. Message us on WhatsApp and we’ll look at immediate options.
TOUR PACKAGES (CANCUN, PUNTA CANA AND MORE)
What does a tour package include?
Round-trip flight, accommodation, hotel transfers, and in some cases, activities or meals. We’ll give you all the details before you pay.
Can I choose the hotel within the package?
Yes, we have several accommodation options and different prices. You can choose the one that best suits you.
Do you have packages for families or large groups?
Of course. Just tell us how many people are traveling and we’ll put together a personalized proposal for you.
Are there all-inclusive packages?
Yes. We work with all-inclusive hotels in destinations like Punta Cana and Cancun. Ask about available options.
CAR RENTAL AND ACCOMMODATION
Can I order just the accommodation or the car, even if I don’t buy the flight with you?
Of course. You can book just the accommodation or the car rental without any problem.
Are the accommodations reliable?
Yes. We only work with accommodations that are verified and recommended by other travelers. We’ll send you real photos before you confirm.
Where are these services available?
In our travelers’ most popular destinations: Cancun, Punta Cana, Miami, Panama, and more. Ask us and we’ll confirm.
What kind of cars do they offer?
From economy cars to SUVs, depending on availability at your destination and dates. You can choose automatic or manual transmission.
PAYMENTS AND SECURITY
Is it safe to pay on their site?
Yes, we use encrypted payment gateways. Through these gateways, we generate a completely secure link for you to make your payment, without ever storing your bank information, as this data is exclusively private and sensitive. That’s why we emphasize this and ensure we use the most certified and secure providers on the market for the customer’s peace of mind.
What payment methods do you accept?
We accept credit or debit cards (Visa, MasterCard, American Express, etc.) through secure payment links as mentioned before. In some cases, we can also offer payment via direct bank transfer, provided it is possible and at the discretion of the agent assisting you, who will determine the most effective payment method in coordination with you. We always give you several options so you can choose the most convenient one when making your reservation.
Can I pay in installments or only in full?
We generally provide personalized service to our clients, listening to their preferences and needs so we can manage their request as quickly as possible. We present them with the proposals we believe best suit their requirements through our communication channels. They review the one they like best, and our team then issues a pre-reservation in their name. The client has 24 hours to make the payment, which our team validates, and then sends them the official tickets. (It’s worth noting that all our tickets are verifiable for their validity on the official websites of the airlines used in their itinerary or at their sales offices worldwide.)
What happens if I’ve already paid and there’s no availability?
Generally, if the customer made their payment correctly and the reserved availability runs out, we proceed to present the closest proposal to the one the customer had chosen. If the customer does not agree, we proceed, in strict compliance with our terms and conditions, to issue a 100% refund of the amount paid to an account provided by the customer. Please note that this option would be subject to whether the payment was made within the 24 hours established in our terms and conditions.
CUSTOMER SERVICE
How can I contact them if I have a question or problem?
We have several channels available to provide personalized and fast service to our customers, whether to clarify doubts or show you options according to any problem you may encounter. You can contact us mainly via WhatsApp and email.
Am I being served by a person or a bot?
Our agents are fully trained to provide the best customer service quickly, accurately, and simply, ensuring the best possible understanding of the information. You will always interact with a live agent; we do not use artificial intelligence or bots. This guarantees precise service for our agency’s clients and ensures that those who use our services enjoy exceptional service regarding their trip and related matters, making their experience with our agency as easy and pleasant as possible.
Do they have service on weekends?
Yes, we have personalized attention every day of the week between 9:00 am and 9:00 pm (Eastern Time) USA, even on holidays we also have an active customer service during the established hours.
Do you have another question?
Write to us on WhatsApp and we’ll reply in minutes.
